What happens if you don’t like your purchase?

Your satisfaction is the most important thing for us. That’s why we not only offer the statutory 14-day right of withdrawal, but also a 30-day right of return.

Exceptions to this are opened oils and fats, used cleaning utensils and one-off products.

Returns are very easy and free of charge for you, as long as the original order address was in Germany. This is how a return works:

  1. Fill out the form below, send us an email or give us a call.
  2. You will receive a return slip from us.
  3. Very important: You pack the instrument according to our packing instructions
  4. You can drop off the package at any DHL branch, and you can often even give it to the courier.
  5. The instrument comes with us. After a short check, you will receive your refund.
Retour (#14)
I consent to having this website store my submitted information so they can respond to my request.
I have read the packing instructions and will pack the instrument well.

Shipping Prices

Germany Free Free Free
European Union 13.99 48.99 73.99
Rest of Europe 26.99 62.99 90.99
Wordlwide 20.99 99.99 184.99